Refund and Return

Refund & Return Policy – DivinaResearch
Last Updated: March 9th, 2026
Due to the sensitive and specialized nature of research-use materials, all sales are final unless otherwise stated below.

1. General Policy
   We do not accept returns or provide refunds for:
   ● Change of mind
   ● Ordering errors
   ● Improper handling or misuse
   ● Opened or used products
2. Damaged or Incorrect Items
   If you receive:
   ● A damaged product
   ● A defective product
   ● An incorrect item
   You must notify us within forty-eight (48) hours of confirmed delivery.
   Your claim must include:
   ● Order number
   ● Description of the issue
   ● Photographic evidence
   Upon review, we may, at our discretion:
   ● Provide a replacement
   ● Issue a store credit
   ● Offer a refund in rare cases where replacement is not possible
3. Non-Delivery
   Refunds may be considered only if:
   ● The order was not delivered due to an error on our part
   ● The carrier confirms loss in transit
   ● The claim is submitted promptly
   Refund eligibility is determined solely at our discretion.
   For assistance, contact:
   support@divinaresearch.com